Privacy Statement


MLab is committed to protecting your privacy when you visit our website. This privacy statement explains to users of our website:

  • The information which we collect about you when you visit our site and services
  • How we use this information
  • Occasions when we may share information
  • How you can contact us or find out more about privacy and data protection.

This statement only applies to those sites and services directly managed by the Management Lab. Reference or links may be made to external sites but MLab accepts no responsibility for their management and recommends that you read and take note of any terms and conditions applicable to these sites.

Please note that our site and services may use session cookies, which are deleted from your computer when you close your browser. No personal information is collected or stored within these session cookies. See the section 'Cookies' for an explanation of cookies and information on how to control them.

What information do we collect?

Besides information about MLab our site and services contain a number of online forms that allow you to subscribe to our publications, register for events or download brochures. Our site and services therefore collect a range of information. Much of this is automatic and anonymous such as: Requested URL (Uniform Resource Locator), IP (Internet Protocol) address (this may or may not identify a specific computer) and Software (browser / operating system) used to access a page. We will only collect personally identifiable information when we have specifically received your consent to do so. All personal data will be managed in accordance with our obligations under the Data Protection Act 1998.


A cookie is a small piece of text information that is sent by an organisation to your computer and stored on the hard drive to allow that organisation to recognise the user. Two types of cookies exist—session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). All modern browsers allow you to refuse or selectively refuse cookies. You can reject cookies but this may mean that some areas of the website may not work as intended or as you expect.

MLab website and services do not set persistent cookies. Only session cookies may be set. Session cookies may be used in the following ways:

To help us recognise you as a unique visitor during your visit so that consecutive views of webpages can be recognised as part of the same visit to the website by the same person.
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

What do we do with the information we collect?

Automatically collected data will only be used to measure the effectiveness of our website and plan for new developments. This data is processed anonymously. Personal information will be used to provide the information or service you have requested.


We are committed to protecting your data from unauthorised access, alteration, disclosure or destruction and against accidental loss or destruction. To meet these obligations we have implemented a number of technical, physical and administrative solutions and procedures. These are periodically reviewed to ensure they remain effective and meet current best practice.

When do we share information?

MLab does not rent, lease or sell your personal information to third parties. However there may be occasions when we share data with third parties to perform specific services. All such third parties are prohibited from using your personal information except to provide these services to MLab and they are required to maintain the confidentiality of your data.

We may also need to disclose your information if required to do so by law.

How do you inform us about privacy issues?

MLab welcomes your comments regarding this privacy statement. If you have any questions or concerns please contact us at MLab reserves the right to amend or update this privacy statement to reflect customer feedback and new legal obligations or developments. We encourage you to periodically review this statement to stay informed of how MLab is protecting your privacy.